Building Connection with Customer

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.''
– Maya Angelou

  4.7 (993 ratings)      3396 students enrolled

By: eLearninga-z        Course Category: CUSTOMER SERVICE

About This Course

  Published 2016/07/14     English

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.''
– Maya Angelou

Course Overview:
The loyalty of today’s customers is an important ingredient to the success of any business or organisation. If a customer does not get what they need from you there are numerous resources available to aid them find your replacement.
Customers will only stop dating around and stick with organisations that do all it takes to provide an awesome customer experience. Satisfied customers are more inclined to come to your organisation for repeat business and appoint themselves as personal advertisers of your products.
This course will help you understand why customer loyalty is important, show you what you can do to earn the loyalty of new and existing customers and the benefits of customer loyalty.

Learning Objectives:
At the end of this course, delegates will be able to:
• Recognise and distinguish between internal and external customers
• Understand the benefits and importance of customer loyalty
• Identify the components of an effective customer service process

Course Outline:
Lesson 1: Internal Customers and External Customers
• Internal Customers
• External Customers
Module 2: Customer Relationships
• Components of Customer Service Process
• Customer service transactions
• The service offer and added service value
Module 3: Loyal Customers
• Customer Loyalty
• Benefits of Customer Service

Target Audience/Is it right for you?
Customer Service Professionals/Individuals New to Customer Service

Competencies Addressed:
• Customer Service Processes
• Customer Relationship Management

Related Courses