Practical Guide to Better Communication

“You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere.”
– Lee Lacocca

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By: eLearninga-z        Course Category: CUSTOMER SERVICE

About This Course

  Published 2016/08/11     English

“You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere.”
– Lee Lacocca

Course Overview:
Communication is the glue that connects individuals, teams and organisations. It’s the means by which ideas are shared, information is passed across and generally connection is established among colleagues and clients.
Communication is one of those essential skills that no one ever complaints about doing so well or being so great at. Instead it is one of the most recommended skills to upgrade and improve.
Professionals today are expected to display polished communication skills early in their careers and this highly interactive course is designed to help you achieve this feat. It focuses on practical ways to improve your communication skills by starting with the basics. An emphasis is placed on individual activities which apply and reinforce the concepts discussed.

Learning Objectives:
At the end of this course, you will be able to:
• Understand the different methods of communication and how to make the most of them.
• Practice effective listening and questioning skills to enhance communication with others.
• Identify and over common communication problems that may be holding you back.

Course Outline:
 Lesson 1: The Big Picture – Why and How We Communicate
 Lesson 2: Elements of Communication
 Lesson 3: Listening and Questioning Skills

Target Audience/Is it right for you?
Individuals who desire to develop their communication skills/Employees at all levels.

Competencies Addressed:
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Interpersonal Skills
• Listening and Questioning Skills

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